This Privacy Policy complies with Thailand's Personal Data Protection Act B.E. 2562 (PDPA), the EU General Data Protection Regulation (GDPR) where applicable, and the requirements of Google, Meta (Facebook) and Stripe.
1. Who We Are
EasyStore Thailand ("EasyStore", "we", "us", "our") operates the website easystore.in.th and provides self-storage and door-to-door mobile storage services in Thailand. Our data controller contact is: theteam@customersupport.care.
2. What Personal Data We Collect
We collect the following personal data when you interact with our website or services:
- Contact information: name, email address, phone number / WhatsApp number
- Storage booking data: unit size, start date, duration, storage type selected
- Payment data: processed securely by Stripe — we do not store card numbers
- Usage data: IP address, browser type, pages visited, referral source (via Google Analytics)
- Cookie data: analytics and functionality cookies (see our Cookie Policy)
3. How We Use Your Data
- To process and confirm storage bookings and payments
- To contact you regarding your booking or enquiry
- To send booking confirmation and notification emails
- To improve our website and services using anonymised analytics
- To comply with our legal obligations under Thai law
We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
- Contract: processing is necessary to fulfil your storage booking
- Legitimate interest: analytics and website improvement
- Legal obligation: compliance with Thai PDPA and tax law
- Consent: where you have explicitly agreed (e.g. marketing communications)
5. Third-Party Services
We use the following trusted third-party services which may process your data:
- Google Analytics (Google LLC) — website analytics. Data may be transferred to the USA under Google's standard contractual clauses. Google Privacy Policy
- Stripe, Inc. — payment processing. PCI-DSS compliant. Stripe Privacy Policy
- Meta (Facebook) Pixel — if enabled, used for advertising attribution. Meta Privacy Policy
- WhatsApp (Meta) — for customer enquiries via WhatsApp chat
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Booking and payment records: 7 years (Thai tax law requirement)
- Contact enquiry data: 2 years
- Analytics data: 26 months (Google Analytics default)
7. Your Rights Under PDPA
Under Thailand's Personal Data Protection Act (PDPA), you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time
- Lodge a complaint with Thailand's Personal Data Protection Committee
To exercise any of these rights, contact us at theteam@customersupport.care.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss or destruction. Payment data is encrypted and processed exclusively by Stripe — we never store credit card numbers on our servers.
9. Cookies
We use cookies for analytics and functionality. Please see our Cookie Policy for full details.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at this URL. Material changes will be communicated by email or prominent notice on our website.
12. Contact